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Why use an answering service? Part 2

Thursday, May 19th, 2011

Efficiency:
Our trained operators can do something that no answering machine or voicemail can do – they can actively listen, think and respond intelligently. For some businesses – operators can give callers information (based on your instructions) that completely resolves the call without further action from your staff. Operators can make crucial decisions about the urgency of a call based on your instructions and take the appropriate action. If calls are not urgent, then the on call staff person is not contacted, saving time and wages (and making on call duty more pleasant). Additionally, many small businesses use our service during the day as a way to “batch” their call handling time. We take the calls and messages and forward them as text to cell or emails and our clients then make call backs when convenient. This gives them focused time with their clients or time to work on a project without the interruption of phone calls.